What is the Consumer Education Programme?
The Consumer Education Programme (CEP) on insurance and takaful is known as InsuranceInfo and is a joint effort between Bank Negara Malaysia and the insurance and takaful industry. The InsuranceInfo is designed as a long-term programme to provide educational information to enable consumers to make well-informed decisions when purchasing insurance or takaful products. InsuranceInfo aspires for consumers to be in a better position to select insurance or takaful products that best meet their needs as well as to understand their rights and responsibilities as consumers of insurance or takaful products and services.
InsuranceInfo aims at:
· providing and disseminating information on insurance and takaful products and services, important terms and conditions as well as exclusions of insurance policies, and the rights and responsibilities of consumers, in a clear and simple manner;
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giving useful tips to consumers when deciding to obtain insurance or takaful products and services; and
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advising consumers on how to seek redress if consumers are not satisfied with the services of an insurance company or takaful operator.
How can you get access to InsuranceInfo?
The information channels of InsuranceInfo include the following:-
·
through a series of booklets on common products and services that are available at selected branches of insurance companies and takaful operators. The booklets cover the following broad topics:
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General Information
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General Insurance
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Life Insurance
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General Takaful
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Family Takaful
· through the website, www.insuranceinfo.com.my which is the primary channel to inform you about insurance and takaful products and services, current issues and other matters. This website will be regularly updated to ensure that you get adequate and timely information.
·
through articles that will be published in major newspapers.
What else will be coming up?
Several initiatives are being planned to continuously enhance the level of consumer awareness and knowledge on insurance and takaful matters. The initiatives include:
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providing you with information on a wider range of products and services, as well as your rights and obligations in regard to these products and services;
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organising activities to disseminate information to widen the programme coverage; and
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carrying out programmes to improve the level of awareness among specific consumer groups such as students and the newly employed.
What will be the end result?
The availability of more information and better understanding of insurance and takaful matters will enable you to make better decisions in choosing the insurance and takaful products and services that best suit your needs. Knowing your rights and obligations under the policy contract will also facilitate you in making insurance claims and seeking redress through the proper channels in the event of dispute with your insurance company or takaful operator. As a better-informed and active consumer, you will assist in establishing a more effective and efficient insurance and takaful industry.
